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Privacy Policy & Cookies

1. Introduction

SS John and Elizabeth Charity supporting St John’s Hospice (“we”, “us”, or “our”) is committed to protecting and respecting the personal data that we hold. This privacy statement describes why and how we collect and use personal data and provides information about individuals’ rights. It applies to personal data provided to us, both by individuals themselves or by others. We may use personal data provided to us for the purposes described in this privacy statement or as made clear before collecting personal data.

Personal data is any information relating to an identified or identifiable living person. When collecting and using personal data, our policy will always be transparent about why and how we process personal data.

We process personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose are set out in the relevant sections below.

The personal data that is provided to us is provided either directly from the individual concerned, from a third party acting on behalf of an individual, or from publicly available sources (such as internet searches, Companies House).

Where we receive personal data that relates to an individual from a third party, we request that this third party inform the individual of the necessary information regarding the use of their data. Where necessary, reference may be made to this privacy statement.

2. Security

We take the security of all the data we hold seriously. Relevant employees are trained on data protection, confidentiality and security.

We have a framework of policies and procedures which ensure we regularly review the appropriateness of the measures we have in place to keep the data we hold secure.

All information you provide to us is stored on secure servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

3. Data that we hold

3.1 Donors and Beneficiaries

We hold the personal data of our donors and supporters, whether those are individuals or organisations. We also hold personal data on our beneficiaries to whom we deliver various services. The exact data held will depend on the services provided.

Where we engage with individuals, we may collect and process personal data in order to deliver our services, to process a donation, or to fulfil any other fundraising and/or charitable activity. We request that individuals only provide the personal data that is required for us to fulfil our business operations.

3.1.1 Why do we process data?

Where data is collected for fundraising and/or charitable activities, it is used as follows;

3.1.2 What data is processed?

The data that is processed is dependent on the service that is being provided and on the recipient of this service.

3.1.3 How long do we hold data for?

We retain the personal data processed by us for five years, at this time we will apply to the donor/ supporter for the right to continue to hold their data. It is only held for the purpose(s) for which it was collected. There may be occasions which will require data to be kept for longer, however this will typically be for legal purposes and in these instances it will be made clear to the relevant personnel.

In addition, personal data may be securely archived with restricted access and other appropriate safeguards where there is a need to continue to retain it. We will review this data at five-year intervals to ensure that it is still relevant and necessary.

3.2 Our people

We collect personal data from our staff as part of the administration, management and promotion of our business activities. This includes holding the personal data of our general and international volunteers, as well as the personal data of interns, trustees, and other temporary members of staff.
Our staff handbook explains further how personal data is held for our staff.

3.2.1 Applicants

Where an individual is applying to work for SS John and Elizabeth Charity supporting St John’s Hospice, personal data is collected through the application process.

There are a number of purposes that personal data for applicants are collected.

Personal data collected for applicants is held for as long as necessary in order to fulfil the purpose for which it was collected, or for a maximum of ten years where those purposes no longer become necessary.

3.3 Business partners

We collect and process personal data about our business partners, local partners, suppliers, influencers, sponsors, contractors, and individuals associated with them. The data is held to manage our relationship, to contract and receive services from them, and in some cases to provide services to our beneficiaries, staff, donors or other service users.

3.3.1 Why do we process data?

3.3.2 What data do we hold?

We will hold business partners’ names, contacts numbers, and contact details as well as banking and other financial information.

3.3.3 How long do we hold data for?

We retain the personal data processed by us for five years, at which time it is reviewed, for the purpose for which it was collected (including as required by applicable law or regulation). Data may be held for longer periods where required by law or regulation and in order to establish, exercise or defend our legal rights.

4. People who use our website

When people visit our website, personal data is collected both through automated tracking and interacting with various forms on the website or apps (collectively referred to as the websites).

Personal data may be collected when individuals fill in forms on our websites or by corresponding with us by phone, e-mail or otherwise. This includes information provided when an individual registers to use our websites, subscribes to our newsletter, makes an enquiry or signs up to an event or challenge.

For further information please visit our cookies policy.

5. Sharing personal data

We will only share personal data with others when we are legally permitted to do so. When we share data with others, we put contractual arrangements and security mechanisms in place to protect the data and to comply with our data protection, confidentiality and security standards.
Personal data held by us may be transferred to:

Third-party organisations that provide applications/functionality, data processing or IT services to us

We use third parties to support us in providing our services and to help provide, run and manage our internal IT systems. For example, providers of information technology, cloud-based software as a service providers, identity management, website hosting and management, data analysis, data back-up, security and storage services. The servers powering and facilitating that cloud infrastructure are located in secure data centres around the world, and personal data may be stored in any one of them.

Third-party organisations that otherwise assist us in providing goods, services or information Law enforcement or regulatory agencies or those required by law or regulations.

Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal data, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, to establish, exercise or defend legal rights. We will only fulfil requests for personal data where we are permitted to do so in accordance with applicable law or regulation.

6. Locations of processing

Personal data resides within the UK or EU. If it is needed to be transferred to, and/ or stored at, a destination outside the European Economic Area (EEA) the relevant personnel will be informed.

7. Individuals’ rights

Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights as follows:

If you wish to exercise any of these rights, please send an email to or call 020 7806 4000.

8. Complaints

We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to our Data Controller­ at or call 020 7806 4000.

We will look into and respond to any complaints we receive within 72 hours of receipt.

You also have the right to lodge a complaint with the UK data protection regulator, the
Information Commissioner’s Office (“IC0 11 For further information on your rights and how to
complain to the ICO, please refer to the ICO website

9. Data controller and contact information

The data controller for SS John and Elizabeth Charity supporting St John’s Hospice is Phillip Furby.

If you have any questions about this privacy statement or how and why we process personal data, please contact us at

10. Changes to our privacy statement

Updates to this privacy statement will appear on this website. This privacy statement was last updated on 05/07/2021.

Use of Cookies on our Site

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are.

A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.
When you visit our website we send you a cookie. Cookies may be used in the following ways:

Disabling/Enabling Cookies
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.


Information may be disclosed to others with a view to preventing fraud